Get in touch

Active Plan members who are still building up pension benefits through their employment with the Company may get in touch by raising an HR Case via My HR Portal.

If you are a Deferred member of the Plan and would like to transfer the value of your account to another pension arrangement you can contact Capita by emailing dowpensions@capita.co.uk

If you have any queries about your pension, or you would like a pension projection, you can contact the Plan Administrator by:

Email: Dowpensions@capita.co.uk
Call: 0333 038 4069
Post: Capita, PO Box 555, Darlington, DL1 9YT

You can request copies of the IDRP and forms from Kathryn Connell, Secretary to the Trustee by:

Email: kathryn.connell@aon.com
Post: Aon, 11 York Street, Manchester, M2 2AW

Active members and current employees:

To request a pension counselling session please raise an HR Case via My HR Portal.

To discuss retirement from the company please contact your Total Rewards Department

To change your AVC contribution or queries regarding SMART pensions please raise an HR Case via My HR Portal.

If you have any queries regarding this website, please contact Capita: Dowpensions@capita.co.uk

Other useful information

Listed below are other useful sources of information about the Plan and pensions outside of it:

Internal Dispute Resolution Procedure

The Plan has an internal procedure in place to resolve any disputes between the Trustees and members, prospective members and beneficiaries. This is called the Internal Disputes Resolution Procedure, or IDRP. You would need to put your complaint in writing, in the first instance to the Secretary to the Trustee (see below). You would then receive a response, where possible, within two months. If you are still dissatisfied, you would have the right of appeal to the Trustees.

You can request copies of the IDRP and forms from Kathryn Connell, Secretary to the Trustee by:

Email: kathryn.connell@aon.com
Post: Aon, 40 Spring Gardens, Manchester, M2 1EN

MoneyHelper

MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help, MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.

www.moneyhelper.org.uk

Pensions Ombudsman

The Pensions Ombudsman may investigate and determine any complaint or dispute of fact of law in relation to an occupational pension scheme. The Pensions Ombudsman will normally only investigate any complaint if the IDRP has been unable to resolve the issue.

www.pensions-ombudsman.org.uk

The Pensions Regulator

The Pensions Regulator is a supervisory body for occupational pension schemes. It has power to intervene in the running of a pension scheme where trustees, employers or professional advisers have failed in their duties.

www.thepensionsregulator.gov.uk

The Pension Tracing Service

This tracing service, provided through the Department for Work and Pensions, is useful if you need to contact the trustees of a previous employer’s pension scheme and cannot trace them yourself.

www.gov.uk/find-pension-contact-details

Pension Wise

Pension Wise is a government service from MoneyHelper that offers free, impartial pensions guidance about your defined contribution pension options.

www.moneyhelper.org.uk/en/pensions-and-retirement/pension-wise